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The Power of Digital Onboarding: Streamlining the Mortgage Industry

The mortgage industry has undergone a remarkable transformation in recent years, and one of the key drivers of this change is the adoption of digital onboarding solutions. In this digital age, brokers are embracing technology to streamline their processes and offer clients a more efficient and convenient mortgage application experience. Digital onboarding not only benefits brokers by simplifying their workflow but also gives them a competitive edge in an increasingly challenging market. Let’s explore how fintech companies like Lendesk and Pinch are revolutionizing the mortgage industry through digital onboarding.

Streamlined Processes for Brokers and Clients

Gone are the days when clients had to endure a tedious process of submitting a plethora of paperwork via fax or mail to apply for a mortgage. Thanks to digital onboarding solutions like those offered by Pinch and Lendesk, brokers can now assess potential clients’ financial health within minutes, without the need for in-person meetings or missing documents.

Pinch’s platform, for instance, empowers brokers to automate the collection of crucial borrower information, including identity documents, income, assets, creditworthiness, and property appraisals. This wealth of data allows brokers to calculate essential ratios like the total debt service (TDS) and gross debt service (GDS), quickly determining whether applicants qualify for the mortgage they seek. The result is a more efficient application process that benefits both brokers and their clients.

Gaining a Competitive Edge

Beyond the obvious workflow benefits, offering a digital onboarding experience gives mortgage brokers a competitive advantage. In today’s fast-paced world, customers expect the same level of convenience and immediacy they get from services like Uber or Amazon Prime. Brokers who can meet these expectations gain an edge in attracting borrowers.

Lendesk, an all-in-one solution, is leading the way in providing mortgage brokers with various tools for different tasks, including analytics, reporting, automated emails, data manipulation, and forecasts. By integrating into various Finmo products, Lendesk empowers brokers with a comprehensive suite of tools, making them well-equipped to handle the demands of the modern borrower.


Digital Onboarding

The Impact of COVID-19

The COVID-19 pandemic served as a catalyst for the rapid adoption of digital solutions in the mortgage industry. With offices closing and remote work becoming the norm, brokers had to adapt quickly to ensure business continuity. Digital onboarding platforms proved invaluable in this regard, allowing brokers to continue serving clients seamlessly.

As a result of this shift, the trend towards digital onboarding has become pervasive across the industry. Pinch, for example, has experienced a remarkable 200% year-to-date increase in sales, underscoring the fundamental and lasting change in how mortgage professionals operate.

Digital onboarding solutions have revolutionized the mortgage industry, providing brokers with streamlined processes and clients with a more efficient application experience. The likes of Pinch and Lendesk have played a crucial role in driving this transformation, empowering brokers with the tools they need to succeed in a competitive market. As technology continues to advance, the role of digital onboarding will only grow, further cementing its position as a game-changer in the mortgage industry. So, whether you’re a mortgage professional looking to stay ahead in the market or a borrower seeking a hassle-free experience, digital onboarding is the way forward!


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